• All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
Champion/Challenger Test Results:  How Did Omni-Channel Communications for Collections Perform at One Major Retail Bank?

Champion/Challenger Test Results: How Did Omni-Channel Communications for Collections Perform at One Major Retail Bank?

Fico
Published by: Research Desk Released: Jun 16, 2020

Many banks and credit unions struggle to make a business case for investment in collection technology. In particular, many banks and credit unions have implemented some forms of omni-channel communications to communicate with their customers and members, but many have only deployed partial or siloed solutions for collections.

Read the Executive Brief “Can I Text? Collection Debt Using an Omni-Channel Communication Strategy”

This brief shares high level guidance on how organizations are navigating the choppy regulatory waters, best practices for obtaining consent, recommendations for messaging, and the hard lessons learned by organizations that deployed omni-channel communications in a siloed and piecemeal fashion.

The brief also presents the results of champion/challenger tests conducted at two major US financial services organizations.  Each organization experimented with different combinations of collection approaches to see which combinations delivered the best collection performance.  The results might surprise you.

>