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7 Considerations When Designing an RFP for a Chatbot

7 considerations when designing an rfp for a chatbot

Published By: Research Desk Released: Jun 01, 2020

An AI-based chatbot (also known as a virtual assistant or virtual support agent) can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve workforce product...

5 Chatbot Capabilities

5 chatbot capabilities

Published By: Research Desk Released: May 21, 2020

A sudden shift to working from home brings on new sets of challenges for IT teams. Your employees are more dependent on technology than ever before, but delivering high-quality support just got a whol...