Sales Enablement Whitepapers

Internet Retailing and Conjura have surveyed 34 European countries to bring US eCommerce businesses a comprehensive overview of major trends in European eCommerce, updated industry benchmarks and prec...

Are you hungry for efficiency, cost savings and a way to grow into the exploding eCommerce opportunity? If you want to take control of your customers’ delivery experience and cut cost; if you see an...

Gartner predicts that by 2024, businesses will embrace AI-led solutions, which will help them replace manually driven legal review processes, leading to 50% efficiency gain. We are only a few years aw...

Every now and then, a new technology or trend makes a grand entrance and changes the status quo of how businesses work. Contracts – and more importantly, the way contracts are managed – have under...

There’s little debate that Shopify is a solid commerce platform for providing individual sellers and small businesses the tools they need to launch their direct-to-consumer online stores. With the s...

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Perhaps the biggest lesson to come out of 2020 for businesses was the value of constantly assessing operating conditions and adjusting plans in response to changing market realities. Virtually all com...

In recent years the professional services industry has been booming, with revenues, headcounts and profits soaring across the board. It’s a different story today, with increased competition, more...

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...