- Javelin Strategy and amp; Research selects BBVA as a leader in online banking.
- BBVA bags recognition for the third time in a row.
- Javelin Strategy and amp; Research evaluates the top 25 financial institutions in the US that compete for this title and awards the top three.
BBVA once again has been honored by Javelin Strategy and amp; Research as the leading online banking institution in the US in its 2020 Online Banking Scorecard.
BBVA was dubbed a “leader” in the scorecard’s Money Movement category for the first time, indicating its second consecutive year being named a leader in the Javelin Online Banking scorecard category. The bank has previously been honored as a leader in Financial Fitness in 2017 and 2019.
The Javelin evaluation process
For competing numbers, Javelin Strategy and amp; Research evaluates the top 25 US financial institutions based on 201 features and later ranks these institutions in the descending order in six different categories. These categories rely on customer feedback based on what is the most essential factor for customer satisfaction, along with online banking.
Later in the Money Movement category, Javelin closely examines the financial institution’s ability to enable customers to move money in a hassle-free, secure, and confident manner. Javelin marks this category with a 15% weightage in the study.
More about BBVA and the honor
BBVA USA has been consistently bagging recognition by Javelin for its online and mobile capabilities over several years. The financial institution has been in the race and has been recognized for online banking capabilities in 2017 and 2019. It was recognized for its mobile capabilities from 2014 to 2019.
The expert take
“We are proud and honored to have our online banking recognized by Javelin yet again,” said BBVA USA Head of Client Solutions Jose Luis Elechiguerra. “As we have seen throughout the pandemic, our customers have time and again used all of our digital solutions to manage their finances. Ranking as a leader for online banking in Javelin’s report shows the breadth and depth of our digital capabilities, and their strength from end-to-end.”
“Receiving this recognition from Javelin tells us that we’re on the right path, but there is always more to do and more room for improvement,” said BBVA USA Head of Retail Customers Solutions Development Manolo Moure. “Rather than rest on our laurels, we’ll keep pushing forward to ensure customers have what they need, when they need it. After all, data and technology are a key pillar in our new 5-year strategic plan. We will continue to build on the overall strength we have in our digital solutions to make sure our customers have the tools and ability to manage their finances in the way they want.”
Founded in 1857, BBVA operates as a customer-centric financial institution. The financial services group has a stronghold in the Spanish market. It is also known as the largest financial institution in Mexico, along with leading franchises in South America and the Sunbelt Region in the US.
On the business front, BBVA is all set to launch two new digital services viz., Mobile 9.0 and Expanded Transaction Detail. The company further plans to open 15 new branches across Texas.