This book is for people who:
- Have the task of creating new KPIs for their organisation.
- Have been asked to improve or enhance existing KPIs.
- Need help with the practicalities of implementing a measurement system.
If you follow the steps laid out in this book you should end up with a measurement system that meets your needs. Crucially, you will have a structured and documented record showing how and why the system was developed in that way. You will also be clear on the limitations and assumptions that were made along the way – invaluable for future improvement.