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Consumer Financial Services 2025

Consumer Financial Services 2025

AWS
Published by: Research Desk Released: Jan 18, 2022

With mobile phone apps offering many of the services available in person at a bank, it seems the fate of physical bank branches is sealed. Or is it?

The overall move towards a digital-first approach in financial services can be best described as gradual rather than rapid. In fact, the sector has tended to lag other consumer industries as far as customer experience improvements are concerned, according to the McKinsey and amp; Co global banking report.