At the rise of modern banking in the Italian Renaissance, the industry was grounded in the physical: physical vaults, physical locations, physical currencies, and face-to-face relationships. Banking stayed that way, more or less, for centuries.
Then came the invention of the computer, along with the internet and mobile devices. Within decades we saw the rise of ATMs, core systems, data architecture, electronic payments, online banking, mobile banking, remote deposit capture, and more. We quickly shifted from a focus on the physical to a focus on the digital.
What’s most notable here is the pace of change, which (barring a catastrophe) will likely continue to increase as we leverage yesterday’s inventions to power tomorrow’s creations and reap exponential progress in technology.
This pace can feel overwhelming, which is exactly why we created this ultimate guide. We first look at data from an original survey of more than 1,000 random U.S. consumers. Then, based on this data, we offer three suggestions to prepare you for the future. We want you to walk away from this guide with a clear plan of action.